Privacy Policy

Effective Date: 20 July 2026

Melbourne City Cabs (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or book our taxi services. Melbourne City Cabs is operated by SNAWAR PTY LTD.

Information We Collect
We may collect the following information when you contact us or make a booking:
Full name
Phone number
Email address (if provided)
Pickup and destination addresses
Booking date and time
Flight details (for airport transfers, if applicable)
Special travel requirements or requests
Any other information you choose to provide
We may also collect limited technical information such as your IP address, browser type, device information, and website usage through cookies and analytics tools.”

How We Use Your Information
We use your information to:
Process and manage taxi bookings
Contact you regarding your booking
Provide customer support
Improve our services and website
Respond to enquiries
Meet legal and regulatory obligations
Prevent fraud and protect our business

Booking Information
All bookings made through Melbourne City Cabs are managed directly by our business. We do not operate as a lead generation service or sell customer enquiries to third parties.

Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website. These technologies help us enhance website performance and customer experience.
You can disable cookies through your browser settings, although some features of the website may not function correctly.

Third-Party Services
We may use trusted third-party providers to assist with:
Website hosting
Website analytics
Online booking functionality
Payment processing (where applicable)
Communication services
These providers may have access to personal information only as necessary to perform their services and are expected to protect your information.

Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose your information where required by law, to comply with legal obligations, or where necessary to protect our rights, customers, or business.

Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

Access and Correction
You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information. We will respond to reasonable requests in accordance with applicable privacy laws.

Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.
By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.